Privacy Policy

1. Introduction

Neovot ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and services (collectively, the "Service").

We comply with the Data Protection Act, 2012 (Act 843) of Ghana and applicable data protection regulations. As Neovot collects and processes health information, we treat all such data as special personal data requiring heightened protection under Ghanaian law.

2. Data Controller

Neovot is the data controller responsible for your personal data. For any questions or requests regarding your data, please contact us at:

Email: privacy@neovot.app

3. Information We Collect

3.1 Personal Information

• Name, email address, and phone number
• Date of birth and age
• Profile information and preferences
• Account credentials

3.2 Special Personal Data (Health Information)

Under Ghanaian law, health data is classified as special personal data requiring explicit consent and enhanced protection. We collect and process the following health information:

• Vital signs (blood pressure, heart rate, temperature, blood glucose, oxygen saturation)
• Symptoms and health observations
• Medication records and schedules
• Medical conditions and diagnoses
• Doctor visit notes and medical appointments
• Health trends and historical records
• Emergency contact information

3.3 Technical Information

• Device information (model, operating system, unique identifiers)
• IP address and general location information
• App usage data and analytics
• Log files and error reports

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under the Data Protection Act, 2012 (Act 843):

• Consent: You provide explicit, informed consent for us to process your special personal data (health information)
• Contract Performance: Processing is necessary to provide the Service you have requested
• Legal Obligation: Processing is required to comply with applicable laws
• Legitimate Interest: Processing is necessary for our legitimate interests in improving our Service

5. How We Use Your Information

We use your information for the following purposes:

• Provide and maintain the Service, including tracking health vitals and symptoms
• Enable family members to monitor and assist their elderly relatives
• Generate health summaries and reports for medical consultations
• Send reminders and notifications related to health tracking
• Improve and personalize the Service
• Conduct research and analytics to enhance user experience (with anonymized data)
• Communicate with you about the Service, updates, and support
• Ensure security and prevent fraud
• Comply with legal obligations

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

6.1 With Your Consent

• With family members you authorize to access your health records
• With healthcare providers when you explicitly share your health data

6.2 Service Providers

We may share data with trusted third-party service providers who assist in operating our Service. These providers are contractually bound to protect your data and use it only for the purposes we specify.

6.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights and safety.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, especially health information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and audits
• Staff training on data protection and confidentiality
• Incident response procedures

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are legally required to retain certain information.

9. Your Rights Under Ghanaian Law

Under the Data Protection Act, 2012 (Act 843), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Object: Object to processing of your personal data for specific purposes
• Right to Withdraw Consent: Withdraw your consent to process special personal data at any time
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Lodge a Complaint: File a complaint with the Data Protection Commission of Ghana

To exercise any of these rights, contact us at privacy@neovot.app. We will respond within 30 days.

10. Children's Privacy

Neovot is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

Your data may be transferred to and processed in countries outside Ghana. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Ghanaian law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice in the app. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions regarding this Privacy Policy or our data practices, please contact us:

Neovot
Email: privacy@neovot.app
Support: support@neovot.app